If better is possible, good is not enough!

Service Policy

ADVANCED ETIQUETTE

Scheduling is by appointment only.  To ensure your preferred time, please book in advance.  Walk-ins are not permitted.

Early Arrival:

Please plan to arrive 10 minutes early for massage and foot zone treatments and 15-20 minutes early for skin care services. This allows time to complete or update any necessary paperwork.

Cancellation Policy:

At Advanced Wellness your appointment is very important to me. I understand that from time-to-time appointments may need to be rescheduled or cancelled. In consideration of my time and for my other clients, please notify me of a minimum of 24 hours in advance to avoid a 50% charge.

When Should I Cancel My Appointment?

What are the protocols for when to cancel an appointment? 
These are symptoms you should stay home with:

Fever and related symptoms
• Aches
• Chills
• Unusual fatigue

Respiratory issues
• Coughing
• Sneezing
• Sore throat
• Very runny and/or stuffy sinuses

GI issues
• Diarrhea
• Nausea
• Vomiting

If you are visited with any of these symptoms, it’s best to cancel. With cold or sinus issues (even if you are no longer contagious), if you are still deeply congested, lying face-down in the face cradle might make you even more miserable. Reschedule your appointment and give yourself a chance to feel better. I will thank you for it.

Lateness:

Please be on time for your appointment. Should you arrive late for your service, you will be deprived of valuable treatment time and the full cost of the service will still apply. I will wait 15 minutes (and try to reach you) before I consider you a no-show (see below).

No-Shows:

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a no-show. You will incur 100% charge for all reserved services and future service will be denied until payment is made. If I fail to show up for a scheduled appointment, I will credit the full appointment fee towards your next appointment.

Payment:

Payment is due when services are rendered. Cash, checks, credit/debit cards with an additional 2.5% service fee and gift certificates are accepted forms of payment.

Gratuity:

Showing your appreciation for the quality of the services provided customarily averages between 15-25% of the treatment price, but I always respect your tipping decisions. You may tip by credit card, check, or cash. Gift certificates do not include a gratuity unless otherwise specified.

Please call Jodi at (970) 275-3245 or email jodivaine@outlook.com if you have any questions. 

Thank you.