Advanced Etiquette

I understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment.  In my desire to be effective and fair to all of my clients and out of consideration for my time, I have adopted the following policies:

Early Arrival

Please plan to arrive 10 minutes early for massage and foot zone treatments and 15-20 minutes early for skin care services. This allows time to complete or update any necessary paperwork.

Cancellation Policy

At Advanced Wellness your appointment is very important to me. I understand that from time-to-time appointments may need to be rescheduled or cancelled. In consideration of my time and for my other clients, please notify me of a minimum of 24 hours in advance to avoid a 50% charge.

It’s that time of year when the cold and flu bug starts knocking on our doors. What should you do if you get sick on the day of your massage appointment?

While I want to see you, I don’t want to see you if you’re sick—for many reasons. Not only do I want to avoid your buggy germs for myself, I also don’t want you exposing my other massage clients to your sickness.

When Should I Cancel My Appointment?

What are the protocols for when to cancel an appointment? 
These are symptoms you should stay home with:

Fever and related symptoms
• Aches
• Chills
• Unusual fatigue

Respiratory issues
• Coughing
• Sneezing
• Sore throat
• Very runny and/or stuffy sinuses

GI issues
• Diarrhea
• Nausea
• Vomiting

If you are visited with any of these symptoms, it’s best to cancel. With cold or sinus issues (even if you are no longer contagious), if you are still deeply congested, lying face-down in the face cradle might make you even more miserable. Reschedule your appointment and give yourself a chance to feel better. I will thank you for it.

Lateness

Please be on time for your appointment. Should you arrive late for your service, you will be deprived of valuable treatment time and the full cost of the service will still apply. I will wait 15 minutes (and try to reach you) before I consider you a no-show (see below).

No-Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a no-show. You will incur 100% charge for all reserved services and future service will be denied until payment is made. If I fail to show up for a scheduled appointment, I will credit the full appointment fee towards your next appointment.

Payment

Payment is due when services are rendered. Cash, checks, credit/debit cards with an additional 2.5% service fee and gift certificates are accepted forms of payment.

Gratuity

Showing your appreciation for the quality of the services provided customarily averages between 15-25% of the treatment price, but I always respect your tipping decisions. You may tip by credit card, check, or cash. Gift certificates do not include a gratuity unless otherwise specified.