I understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment. In my desire to be effective and fair to all of my clients and out of consideration for my time, I have adopted the following policies:
24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment.
A 24 Hour Cancellation Notice is preferred however, amid the ongoing uncertainty of COVID-19, I have modified my cancellation policy to offer greater flexibility to all of my clients. I hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, I understand and request for you to please contact me as soon as possible to reschedule. To further support you, there will be no penalties for cancellations.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged in full for their “missed” appointment and future service will be denied until payment is made. If I fail to show for an appointment, I will credit the full appointment fee towards your next massage.
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending on how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly, and be on time.